• Your calendars need to be extended
• The specified date (January 15, 2012) falls outside of this metric’s defined calendar range
• Calendar period does not exist.

All of these messages indicate that you need to extend your calendars back or forward. You can do this by going into the Administration section and selecting Calendars. For additional support on calendars, contact our help desk at helpdesk@spiderstrategies.com.

1. If you are trying to learn a new program, try playing with it for a few minutes. (Play? Yes, this is actually fun for geeks.) Don’t try to accomplish a specific task. You don’t know the program yet, so you won’t get anywhere. Instead, hover your mouse over icons so you can read their descriptions and click on menus and read the options. Try out any options that sound useful or unclear. A few minutes playing with a program is often more beneficial than hours spent in training or reading a manual.
2. If you don’t know how to do something, type what you are trying to do into Google. Usually someone else had the same problem and posted the solution on the web. The great thing about this tip is it applies to all sorts of things, not just computers. I know, I know, this is a pretty obvious tip, but I’m still surprised how often I have to remind myself to check Google. For example, for years I’ve had trouble picking a halloween costume, and it didn’t occur to me until I wrote this article that I should ask Google. Sure enough, there is a detailed article on wikiHow that is very helpful.
3. If something doesn’t work, try it again. Technology these days is incredibly complex, and temporary glitches are common.
4. If a web page or web application doesn’t work, try another browser. Government and some corporate web sites sometimes only work with older browsers like IE7 or IE8. Most other sites work best with a modern browser like Firefox, Chrome or Safari.
5. If a program doesn’t work, try restarting the program. If you are using a web application, restart the whole web browser (including all windows and tabs you have open)
6. If you have a bunch of computer problems all at once, such as the computer running too slowly, try restarting your computer. If your computer is always slow, you probably don’t have enough memory in the computer. Buying more usually costs less than $100 and can save you hours of time. If you want to be sure you have enough memory in the computer, have a geek check for you. It only takes a couple minutes to check so he or she probably won’t mind.

Another new version 2.3 addition is the ability to require notes when a score is too low. For example, you would require a note if you are over budget. By requiting an explanation for poor performance, you can always know what’s going on behind the red score.

One of the most commonly asked questions during our sales process is the difference between our software and Business Intelligence (BI) software. Here’s an answer I wrote up for a customer that I thought would be worth sharing. There are two main differences:

1) Data Structure.

Traditional BI software takes your data that’s in just about any format and allow you to slice and dice it in just about any way you want. It’s a lot like Excel, actually. You can put whatever data you want in different columns, and then create charts and graphs based on that data. Then, when you have the charts and graphs you like, you can add them to dashboards.

We’re Scorecard/KPI software, and we require a specific kind of data. Our software is all about choosing what you want to measure, setting goals, and then measuring it on a regular basis. You can chose to measure workplace injuries monthly and the software is going to want to know how many injuries there were every month. If you don’t have your metric values updated via automatic database feed, the software is going to annoy you with emails every month if you forget to update your metric values. When you do update the values, it’s going to give each metric a color rating and a 0-10 score based on whether you met your goals or not.

The disadvantage to our approach is that it only works with things you measure over and over at regular intervals.

The advantages, though, are huge. Once you assume the data is going to be in a specific format, you can do all kinds of things to make the software more powerful and easier to use. You can quickly view your weekly data in quarterly aggregations or go back in time to see how things looked last year. You can quickly compare the performance of different parts of your organization, even though they don’t measure the same things. You can even add Facebook-style comments to different metrics. You can ask why no products shipped last week and the shift manager can reply that there was a scheduled machine upgrade. Requiring regularly updated data means our software can be more of an interactive experience.

Both software packages create charts, graphs, etc., and then let you analyze the data in dashboards and reports. The fundamental difference between us and them, however, is we only track performance metrics and BI software is much more open ended. If you’re looking for software to track the performance of an organization, you’re not going to find something much better than our stuff. If, however, you’re looking for a tool to visualize a wide variety of data, we’re not really the best candidate for the job.

2) Web-based.

The second major difference between us and BI is that we’re 100% web based. Everything we do is through a web browser talking to a web server. We don’t require any plugins or special browsers or anything.

Most BI software is desktop software that you install on a PC. Yes, there’s a central server that can store things, but building the charts, reports, and dashboards requires that fat desktop client. Then, when you get things the way you like them, you can publish stuff to the web. This published version is an interactive online snapshot of the data on your desktop. Unfortunately, when it’s time to update your online data, you need to load the desktop client, pull in the new data, and republish everything to the web.

With our software there’s no such thing as publishing. I’m sure I don’t need to explain to you all of the advantages of web based software, but with our stuff as soon as you update a metric value online, all of your reports, dashboards, etc. throughout the system are updated right away.

Like most websites, we use images throughout our application. Here’s an example of an up-arrow image next to some text.

In order to display this, your web browser gets all of the text on the page at once, and then asks the server for the images one at a time.  This works great for many situations, but sometimes there are thousands of icons on a single screen.  That means that your web browser has to have thousands of “conversations” with the server each time you display one of those screens!

In Scoreboard 2.3 we have a different approach, and it’s dramatically improving performance.

The idea is to combine every single icon in the application into one huge image.  Here’s an abridged example with only 10 icons included.

When you first log in, your browser downloads this big image and remembers it.  Then, every time it needs to display an icon, it shows only a little piece of the big image.  It’s like you’re looking at the big image through a tiny window and you can only see a small piece of it.

The advantages of this approach are huge.  There’s only one image to load, which means that your browser no longer needs to have all of those “conversations” with the server.  The end result is a software experience that just feels faster.

• Dashboards: Ability to add a bubble link WOB for links to dashboards, briefing books, reports, and documents the same way you can add the bubble links for scorecard nodes in 2.1
• Dashboards: Ability to show Action/Initiative Descriptions with the bubble link WOB.
• Dashboards: Ability to add notes as a WOB from any scorecard node AND to update notes without leaving the dashboard (or slide if in a Briefing Book)
• Dashboards: Ability to add notes as a WOB from any Action/Initiative AND to update notes without leaving the dashboard (or slide if in a Briefing Book)
• Dashboards: Ability to embed any report from Report Writer or Chart from chart writer as a WOB
• Dashboards: Dramatically improved export to PowerPoint, Office, PDF, Email functionality.
• Dashboards: Visible PowerPoint frame border limit in edit mode to define the limits for good export to PowerPoint
• KPI – Metrics Report on Scorecard Tab: option to include complete scorecard structure, ie parents and ancestors
• Allow shiny images to be turned off
• Alternative chart background colors that are less pastel
• Show metrics in executive view
• Ability to specify colors in chart writer
• Preserve thresholds when changing scoring types
• Export to Project
• Relative dates for briefing book slides
• Change password permission
• Rename scorecard nodes and roots to scorecard objects and scorecard roots
• Un-pixelate Admin | Images previews for IE7+
• Incorporate unit types
• Support SQL Server clusters and named instances
• Add start and archive dates to scorecard nodes
• Require explanation when over budget
• Ability to send initiative emails from scorecard nodes
• Ability to assign groups to a scorecard node