Mr. Khurram Rasheed, Performance Management Manager, United Food Industries, arrived at DeemaH with a mission: explore, vet, and launch a performance management system that works with the balanced scorecard performance methodology. At the time of Mr. Rasheed’s arrival, DeemaH had spent nearly a year preparing KPIs with an outside consultant. However, the KPIs were being managed with Microsoft Excel.

Despite the ability to create some visualizations with Excel, Mr. Rasheed still needed to find a solution to provide scoring and linkage to balanced scorecard metrics. Plus, the solution needed to be simple enough for non-technical users to adopt and understand. Browsing for balanced scorecard automation systems, Mr. Rasheed found Spider Impact. He immediately requested a free trial of the software.