Customer Service
Most commonly used KPIs
- Average response time
- Top support agents
- Customer retention
Regardless of whether you call them KPIs, metrics, or measures, deciding what you want to track is one of the hardest parts of performance management. The good news is that you can learn from other organizations like yours.
We’ve assembled a collection of sample metrics and key performance indicators (KPIs) that you can use as a starting point.
We have KPIs for both common departments as well as the US Government's major industry categorizations.
We’re constantly updating our lists, so please let us know if you'd like to recommend any additions, subtractions, or changes.
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