Customer Service
Most commonly used KPIs
- Average response time
- Top support agents
- Customer retention
Example KPIs
Performance management starts with figuring out what to measure.
Regardless of whether you call them KPIs, metrics, or measures, deciding what you want to track is one of the hardest parts of performance management. The good news is that you're not the first organization to do this. You can learn a lot from others like you.
KPIs and Metrics
We've assembled a collection of sample metrics and key performance indicators (KPIs) that you can use as a starting point.
By Department and Industry
We have KPIs for both common departments as well as the US Government's major industry categorizations.
Feedback
We're constantly updating our lists, so please let us know if you'd like to recommend any additions, subtractions, or changes.
KPIs by Department
KPIs by Industry
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