KPI Examples for Information Technology
- Account create success
- Account termination success
- Active directory performance index
- Alert-to-ticket ratio
- Average data center availability
- Call center PBX availability
- Campus PBX availability
- Customer connection effectiveness
- Data center capacity consumed
- Email client availability
- Exchange server availability
- Incidents from change
- Internet proxy performance
- Network availability - High availability sites
- Network availability - Standard sites
- Network manageability index
- No problem found/duplicate tickets
- Percentage of branch office backup success
- Percentage of circuits exceeding target utilization
- Percentage of IT managed servers patched at deadline
- Percentage of production servers meeting software configuration standards
- Percentage of security update restarts within maintenance window
- Percentage successful remote access server (RAS) connections
- Phone answer service level
- Priority 1 and priority 2 network incidents meeting SLA
- Product adoption status and compliance
- Restore success rate
- Server growth rate
- Server manageability index
- Service desk client satisfaction - Percentage dissatisfied
- Service desk tier 1 resolution rate
- Service desk time to escalate
- Service desk time to resolve
- Storage utility service availability
- Storage utility utilization
- Virtual machine provisioning interval
- Virtual server utility availability
- Web server availability