Several years ago, Will Fidler, President & CEO of RGA Enterprises, was facing a problem. He had both financial and operational data available to him but had no way to bring the data together in a meaningful way to derive insights that would help optimize RGA’s business performance.
Will had also decided that he wanted to implement the balanced scorecard methodology—a management system for improving corporate performance—at RGA. Knowing that the balanced scorecard would provide him with data-driven insights that could inform and mobilize his business, he sought a software solution that could be used to implement and manage a balanced scorecard.
He began researching balanced scorecard and dashboard solutions and discovered Spider Impact software to automate his balanced scorecard.