When Chris Hamrick became Vice President and Chief Strategy Officer at HairClub, he had a mission: to optimize HairClub’s business performance by delighting clients with custom hair solutions that transform their lives. Chris, a strong proponent of the balanced scorecard performance methodology, knew that he wanted to implement a balanced scorecard across HairClub, but sought to automate the process.
“People confuse dashboards with a balanced scorecard, and a lot of software companies provide dashboarding capabilities, but a balanced scorecard is a methodology. I was looking for a company that really embraced the methodology in its software,” said Chris. Further, he sought a piece of software that allowed customization and automation to meet HairClub’s business needs. After researching online, Chris narrowed down his options—one of which was Spider Strategies’ balanced scorecard automation software.