Utilities KPIs | KPI Examples for Utilities Company & Key Metrics

Utilities KPIs

Unlock the secrets to measuring performance in the utilities industry with our examples of key performance indicators (KPIs) for energy production, resource efficiency, and customer satisfaction.

Ornament pattern
Ornament pattern

KPI Examples for Utilities

  • Annual labor cost per device
  • Average cost per job category
  • Average cost per megawatt produced
  • Average labor hours per device per year
  • Average maintenance cost per mile of pipe/line/cable
  • Average number of days each work order is past due
  • Average number of labor hours to complete a maintenance task
  • Average response time to fix breaks
  • Average revenue per megawatt produced
  • Average time to settle a rate case
  • Consumption analyzed by units consumed and target reduction achieved
  • CO2 emissions
  • Hazardous waste
  • Crew productivity
  • Customer satisfaction
  • Drinking water quality - Percentage of water tests that meet regulatory standards
  • Electrical grid load
  • Energy consumption
  • Equipment failure rate
  • Equipment unavailability, hours per year - Planned maintenance
  • Equipment unavailability, hours per year - Sustained fault
  • Equipment unavailability, hours per year - Temporary fault
  • Equipment unavailability, hours per year - Unplanned maintenance
  • Maintenance backlog
  • Maintenance cost as a percentage of manufacturing cost
  • Maintenance technician's skill level improvement, year over-year
  • Mean time to repair
  • Number of complaints received by type
  • Number of customers who were cut off due to violations of regulations
  • Number of disconnections
  • Number of pending work orders
  • Number of power failures per year
  • Number of reported gas leakages per 1,000 households
  • Number of sewage blockages per month/year
  • Number of staff per 1,000 customer connections
  • Number of uncontrolled sewage overflows affecting private properties
  • Outage time per event
  • Percentage of customers that would characterize their bills as accurate and timely
  • Percentage of possible power revenue billed
  • Percentage reduction in number of complaints to the local regulatory body
  • Percentage reduction in number of employee injuries
  • Percentage reduction in number of equipment failures
  • Percentage of maintenance work orders requiring rework
  • Percentage of man-hours used for proactive work
  • Percentage of scheduled man-hours to total man-hours
  • Profit redistribution (rural electric coops)
  • Reduction in hazardous liquid spill notification time
  • Reduction or stabilization in rates (municipally owned utilities)
  • Response time to gas or water leaks
  • Revenue growth
  • Safety incident rate
  • Sewage system reliability
  • Station unavailability - Planned maintenance
  • Station unavailability - Sustained fault
  • Station unavailability - Temporary fault
  • Total shareholder returns (investor-owned utilities)
  • Total time to complete new customer connections
  • Transformer/pump station reliability
  • Voltage deviations per year
  • Water system reliability
  • Water consumption

Why do utilities need KPIs?

KPIs, or Key Performance Indicators), are essential tools for measuring the performance and progress of utility companies. By tracking KPIs for utility companies, these organizations can gain valuable insights into their operations, make data-driven decisions, and ultimately improve their services for customers.

Utility company KPIs serve as a yardstick to evaluate the efficiency of various aspects of the business. From managing resources and maintaining infrastructure to meeting customer demands and ensuring regulatory compliance, these metrics help utilities to identify areas where they are excelling or falling short.

One reason utilities KPIs are crucial is that they enable utility companies to optimize their operations. By measuring their performance in different areas, utility companies can pinpoint areas that need improvement and allocate resources accordingly. This can lead to reduced costs and enhanced productivity, which translates to better service quality for customers and increased shareholder value.

Furthermore, KPIs for utilities can play a significant role in achieving regulatory compliance. Utility companies often need to meet specific standards and requirements set by regulators, and by tracking relevant KPIs, they can ensure that they are adhering to these guidelines. This not only helps avoid potential penalties but also fosters trust between the company and regulatory bodies.

Another benefit of tracking utility company KPIs is that they can serve as a platform for innovation. By continually monitoring their performance, utility companies can identify trends and patterns, which can then be used to develop new strategies and services. This can help utilities stay ahead of the competition and embrace new technologies or approaches that enhance their overall performance.

KPIs for utility companies are vital for various reasons. They enable these organizations to optimize their operations, achieve regulatory compliance, and foster innovation. By tracking utilities KPIs, utility companies can better understand their performance, make data-driven decisions, and continually improve the services they provide to customers.

The most popular utilities KPIs

Key Performance Indicators (KPIs) are an essential tool for companies in the Utilities industry to measure and monitor their performance. By consistently tracking certain metrics, companies can gain a greater understanding of their operations and make more informed decisions to improve overall efficiency and profitability. But with so many potential KPIs to choose from, it can be difficult to know which ones are most relevant to the Utilities industry.

One of the most important KPIs for a company in the Utilities industry is energy consumption. This KPI measures the amount of energy used by a company's facilities and operations and can help identify areas where energy is being wasted. By monitoring energy consumption, a company can take steps to reduce usage and save on energy costs.

Another important KPI is customer satisfaction, which measures the level of satisfaction among customers using the company's services. This KPI is important for the utilities industry because a satisfied customer is more likely to remain a customer and may refer others to the company. Through monitoring customer satisfaction, companies can identify and address any issues that may be impacting customers' experience, improving their overall satisfaction.

Revenue growth is also a crucial KPI for companies in the Utilities industry. This metric measures the growth in revenue over a period of time, providing insight into the overall financial health of the company. By regularly monitoring revenue growth, companies can identify trends and make data-driven decisions to improve financial performance.

A company in the Utilities industry may also use KPIs to track safety performance such as safety incident rate, which measure the number of safety incidents that occur within the company's facilities and operations. With the nature of the industry, it's crucial to be aware of the safety performance, reducing the risks to the employees and third parties.

KPIs related to the environment like CO2 emissions, hazardous waste, and water consumption are also relevant for Utilities companies, as they have a direct impact on the sustainability of the company and the environmental impact. By monitoring these KPIs, a company can identify areas where it can improve its environmental performance and reduce its impact on the environment.

It's also important to track workforce-related KPIs like employee retention, turnover, and absenteeism. These KPIs can give a company insight into how well they're managing their human resources and addressing the needs of their employees. High turnover, for example, may indicate a problem with the work environment or with the way employees are being managed, which can be addressed by implementing retention strategies, or improve the work culture and employee engagement.

There are many KPIs that a company in the Utilities industry can use to measure and monitor their performance. By regularly monitoring these KPIs, companies can make data-driven decisions to improve overall efficiency and profitability, and also contribute to a more sustainable and safe operation. Additionally, it's important to align the KPI selection with the company strategy and objectives, to make sure that the selected metrics are relevant and useful for the business.

Experience Spider Impact for Free

Schedule a live demo or claim your free 30-day trial. We’re standing by to either show off Spider Impact or turn your data into a prototype for free.

i ? ?