KPI Examples for Utilities
- Annual labor cost per device
- Average cost per job category
- Average cost per megawatt produced
- Average labor hours per device per year
- Average maintenance cost per mile of pipe/line/cable
- Average number of days each work order is past due
- Average number of labor hours to complete a maintenance task
- Average response time to fix breaks
- Average revenue per megawatt produced
- Average time to settle a rate case
- Consumption analyzed by units consumed and target reduction achieved
- Crew productivity
- Drinking water quality - Percentage of water tests that meet regulatory standards
- Electrical grid load
- Equipment failure rate
- Equipment unavailability, hours per year - Planned maintenance
- Equipment unavailability, hours per year - Sustained fault
- Equipment unavailability, hours per year - Temporary fault
- Equipment unavailability, hours per year - Unplanned maintenance
- Maintenance backlog
- Maintenance cost as a percentage of manufacturing cost
- Maintenance technician's skill level improvement, year over-year
- Mean time to repair
- Number of complaints received by type
- Number of customers who were cut off due to violations of regulations
- Number of disconnections
- Number of pending work orders
- Number of power failures per year
- Number of reported gas leakages per 1,000 households
- Number of sewage blockages per month/year
- Number of staff per 1,000 customer connections
- Number of uncontrolled sewage overflows affecting private properties
- Outage time per event
- Percentage of customers that would characterize their bills as accurate and timely
- Percentage of possible power revenue billed
- Percentage reduction in number of complaints to the local regulatory body
- Percentage reduction in number of employee injuries
- Percentage reduction in number of equipment failures
- Percentage of maintenance work orders requiring rework
- Percentage of man-hours used for proactive work
- Percentage of scheduled man-hours to total man-hours
- Profit redistribution (rural electric coops)
- Reduction in hazardous liquid spill notification time
- Reduction or stabilization in rates (municipally owned utilities)
- Response time to gas or water leaks
- Sewage system reliability
- Station unavailability - Planned maintenance
- Station unavailability - Sustained fault
- Station unavailability - Temporary fault
- Total shareholder returns (investor-owned utilities)
- Total time to complete new customer connections
- Transformer/pump station reliability
- Voltage deviations per year
- Water system reliability