Utilities KPIs | KPI Examples for Utilities Company & Key Metrics

Utilities KPIs

Unlock the secrets to measuring performance in the utilities industry with our examples of key performance indicators (KPIs) for energy production, resource efficiency, and customer satisfaction.

Ornament pattern
Ornament pattern

KPI Examples for Utilities

  • Annual labor cost per device
  • Average cost per job category
  • Average cost per megawatt produced
  • Average labor hours per device per year
  • Average maintenance cost per mile of pipe/line/cable
  • Average number of days each work order is past due
  • Average number of labor hours to complete a maintenance task
  • Average response time to fix breaks
  • Average revenue per megawatt produced
  • Average time to settle a rate case
  • Consumption analyzed by units consumed and target reduction achieved
  • CO2 emissions
  • Hazardous waste
  • Crew productivity
  • Customer satisfaction
  • Drinking water quality - Percentage of water tests that meet regulatory standards
  • Electrical grid load
  • Energy consumption
  • Equipment failure rate
  • Equipment unavailability, hours per year - Planned maintenance
  • Equipment unavailability, hours per year - Sustained fault
  • Equipment unavailability, hours per year - Temporary fault
  • Equipment unavailability, hours per year - Unplanned maintenance
  • Maintenance backlog
  • Maintenance cost as a percentage of manufacturing cost
  • Maintenance technician's skill level improvement, year over-year
  • Mean time to repair
  • Number of complaints received by type
  • Number of customers who were cut off due to violations of regulations
  • Number of disconnections
  • Number of pending work orders
  • Number of power failures per year
  • Number of reported gas leakages per 1,000 households
  • Number of sewage blockages per month/year
  • Number of staff per 1,000 customer connections
  • Number of uncontrolled sewage overflows affecting private properties
  • Outage time per event
  • Percentage of customers that would characterize their bills as accurate and timely
  • Percentage of possible power revenue billed
  • Percentage reduction in number of complaints to the local regulatory body
  • Percentage reduction in number of employee injuries
  • Percentage reduction in number of equipment failures
  • Percentage of maintenance work orders requiring rework
  • Percentage of man-hours used for proactive work
  • Percentage of scheduled man-hours to total man-hours
  • Profit redistribution (rural electric coops)
  • Reduction in hazardous liquid spill notification time
  • Reduction or stabilization in rates (municipally owned utilities)
  • Response time to gas or water leaks
  • Revenue growth
  • Safety incident rate
  • Sewage system reliability
  • Station unavailability - Planned maintenance
  • Station unavailability - Sustained fault
  • Station unavailability - Temporary fault
  • Total shareholder returns (investor-owned utilities)
  • Total time to complete new customer connections
  • Transformer/pump station reliability
  • Voltage deviations per year
  • Water system reliability
  • Water consumption

Why do utilities need KPIs?

The use of Key Performance Indicators (KPIs) can bring a wealth of benefits to a company in the Utilities industry. By consistently measuring and monitoring certain metrics, companies can gain a greater understanding of their performance and make more informed decisions to improve overall efficiency and profitability.

One of the key benefits of using KPIs is that they provide a clear and measurable way to track progress towards company goals. In the Utilities industry, this could include metrics such as customer satisfaction, energy consumption, and revenue growth. By setting specific targets for each KPI and regularly tracking progress, companies can ensure that they are staying on track and making progress towards their goals.

Another benefit of using KPIs is that they can help identify areas for improvement. For example, if a company in the Utilities industry is monitoring a KPI such as energy consumption, they may notice that certain facilities or operations are using more energy than others. By identifying these areas, the company can take steps to make changes and reduce energy consumption, resulting in cost savings and a more sustainable operation.

KPIs can also be used to monitor performance across different departments and operations within a company. For example, a company in the Utilities industry may use KPIs to track customer satisfaction across different regions or service offerings. This can help the company identify areas where performance is strong and areas where it needs to improve, allowing them to make data-driven decisions to optimize their operations.

KPIs can also be used to help motivate employees and improve accountability. When employees have clear, measurable goals and are regularly updated on progress towards those goals, they are more likely to feel engaged and motivated to contribute to the success of the company. Additionally, by holding employees accountable for specific KPIs, a company can create a culture of performance and continuous improvement.

It's important to mention that to make sure that company can obtain the benefit from the implementation of KPI's, it's critical to have a proper selection, planning and implementation of the correct set of metrics. The chosen metric has to align with the company strategy, objectives, and area of improvement; also, it's important to have a way to visualize, report, and analyze the data. Having a software or platform that facilitates that process can be extremely helpful.

There are many benefits that a company in the Utilities industry can gain from using KPIs. By properly selecting, planning, and implementing the correct set of metrics and having a way to visualize, report, and analyze data, companies can gain a greater understanding of their performance and make more informed decisions to improve overall efficiency and profitability.

The most popular utilities KPIs

Key Performance Indicators (KPIs) are an essential tool for companies in the Utilities industry to measure and monitor their performance. By consistently tracking certain metrics, companies can gain a greater understanding of their operations and make more informed decisions to improve overall efficiency and profitability. But with so many potential KPIs to choose from, it can be difficult to know which ones are most relevant to the Utilities industry.

One of the most important KPIs for a company in the Utilities industry is energy consumption. This KPI measures the amount of energy used by a company's facilities and operations and can help identify areas where energy is being wasted. By monitoring energy consumption, a company can take steps to reduce usage and save on energy costs.

Another important KPI is customer satisfaction, which measures the level of satisfaction among customers using the company's services. This KPI is important for the utilities industry because a satisfied customer is more likely to remain a customer and may refer others to the company. Through monitoring customer satisfaction, companies can identify and address any issues that may be impacting customers' experience, improving their overall satisfaction.

Revenue growth is also a crucial KPI for companies in the Utilities industry. This metric measures the growth in revenue over a period of time, providing insight into the overall financial health of the company. By regularly monitoring revenue growth, companies can identify trends and make data-driven decisions to improve financial performance.

A company in the Utilities industry may also use KPIs to track safety performance such as safety incident rate, which measure the number of safety incidents that occur within the company's facilities and operations. With the nature of the industry, it's crucial to be aware of the safety performance, reducing the risks to the employees and third parties.

KPIs related to the environment like CO2 emissions, hazardous waste, and water consumption are also relevant for Utilities companies, as they have a direct impact on the sustainability of the company and the environmental impact. By monitoring these KPIs, a company can identify areas where it can improve its environmental performance and reduce its impact on the environment.

It's also important to track workforce-related KPIs like employee retention, turnover, and absenteeism. These KPIs can give a company insight into how well they're managing their human resources and addressing the needs of their employees. High turnover, for example, may indicate a problem with the work environment or with the way employees are being managed, which can be addressed by implementing retention strategies, or improve the work culture and employee engagement.

There are many KPIs that a company in the Utilities industry can use to measure and monitor their performance. By regularly monitoring these KPIs, companies can make data-driven decisions to improve overall efficiency and profitability, and also contribute to a more sustainable and safe operation. Additionally, it's important to align the KPI selection with the company strategy and objectives, to make sure that the selected metrics are relevant and useful for the business.

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