Customer Service
Most commonly used KPIs
- Average response time
- Top support agents
- Customer retention
KPI Examples by Department and Industry
Regardless of whether you call them KPIs, metrics, or measures, deciding what you want to track is one of the hardest parts of performance management. The good news is that you can learn from other organizations like yours.
KPIs by Department
Explore KPIs organized by common business functions. Browse department KPIs to find metrics relevant to your team.
KPIs by Industry
Discover industry-specific performance indicators. View KPIs by industry based on major categorizations.
Resources & Guides
Learn best practices for developing and implementing KPIs. Explore our guides to improve your metrics strategy.
KPIs by Department
KPIs by Industry
Resources & Guides
KPI Fundamentals Guide
Learn what KPIs are, how to define them, and which performance metrics matter most for strategy execution. This comprehensive guide covers KPI types, formulas, and real-world examples to help teams build meaningful, measurable indicators.
KPI Development Checklist
Create clearer, more effective KPIs with this step-by-step checklist. It walks you through how to define strategic KPIs, align them to business objectives, assign ownership, and ensure consistent measurement across teams. Ideal for improving your performance management process.
KPI Dashboards Explained
Discover how to design KPI dashboards that improve decision-making. This guide covers dashboard best practices, layout tips, visualization techniques, and real KPI dashboard examples—so leaders can move from tracking data to understanding performance.
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