Challenge
For more than a decade, the Army SHARP program relied on ICRS, a custom .NET application, as its sexual harassment case tracking system of record. While functional, it had become expensive and difficult to maintain.
The legacy infrastructure required multiple certified servers (development, test, and production), each demanding ongoing patching, security certifications, and maintenance. A team of 12 staff supported the system: developers, administrators, trainers, helpdesk personnel, and technical staff. The Army also contracted with ALTESS for cloud server management. Annual costs exceeded $1.2 million combining infrastructure ($290,000) and personnel ($875,000+).
The system's brittleness created operational challenges. When Congress issued new tracking requirements (an increasingly frequent occurrence), the aging codebase made updates slow and complex. The application offered no built-in reporting or data visualization. Users viewed cases 10 at a time, requiring multiple page loads to review large result sets across the 16,000+ case dataset.
The Army needed a modern solution that could eliminate infrastructure costs, reduce staffing requirements, provide real-time search and visualization, and adapt quickly to evolving Congressional mandates without custom software development.
